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Terms & Conditions

  • 1.Introduction
  • 1.1We are TAGOSI Ltd. Our company information is at the end of this document.
  • 2.Some definitions
  • 2.1Here are some definitions which are used in this document (all capitalised):
    • a)“Consumer” - an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
    • b)“Content” - all information of whatever kind uploaded to our Service (including messages sent via our Service).
    • c)“Free Service” – our free wristband / sticker or similar service.
    • d)“Service” – our website, the services we offer by means of our website and any related software and services.
    • e)“User” - persons or organisations using our Service (whether or not registered with us).
  • 3.What this is all about – introduction to our terms and conditions
  • 3.1These are our terms and conditions which apply to our Service (which may include the supply of related goods such as tags, stickers, labels, keyrings and wristbands). We’ve tried to make these terms user-friendly. Please read them carefully and save a copy as we don’t file a copy specifically for the transaction with you. They’re available in English only.
  • 4.Important disclaimers
  • 4.1You acknowledge that our system is dependent on technology and there is a risk that a finder may not be able to contact you if for example there is an insufficient mobile phone signal, you or they have entered the wrong contact information or lack of a sufficient internet connection.
  • 4.2When arranging to meet a finder who contacts you via our Service, you must take appropriate precautions including meeting in a public place and following any guidelines on our Service. We cannot control what actually happens at such meetings which are at your own risk and are not our responsibility.
  • 5.Changing our terms and conditions
  • 5.1We may change these terms and conditions by giving notice by email and/or by posting the new version on our website. Please check our website from time to time. You will be bound by the new terms if you continue to use our Service following the effective date shown.
  • 5.2If you are a Consumer with a subscription to our Service and you don’t agree to the changes (provided that they are neither minor nor required by applicable law or regulations), you can end your subscription by logging on to your dashboard at tagosi.com and cancelling your subscription below before the effective date of the revised terms and conditions.
  • 6.Forming a contract with us
  • 6.1By registering on our website, you offer to enter a legal contract with us to use our Service. We accept your offer and there is a binding legal contract when we send you a confirmation email.
  • 7.Delivery of goods
  • 7.1Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.
  • 7.2Delivery is only to the countries we specify on our website and is otherwise subject to any restrictions. We reserve the right to cancel any order from a country to which we do not deliver (even if there is a binding contract).
  • 7.3Unless we say otherwise, delivery timescales on our website are estimates only. We are not responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you have failed to supply us with adequate delivery instructions.
  • 7.4If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to immediately contact the courier to arrange re-delivery. If nobody is available to receive the goods, we reserve the right to leave them at the doorstep, hall or reception as available, or with a neighbour.
  • 8.Consumer right to cancel (“cooling off”)
  • 8.1If you are a Consumer living in the European Economic Area, you have the right to cancel this contract. If so, please see the instructions at the end of this document.
  • 9.Your right to use our Service
  • 9.1We grant you a limited personal non-transferable right to use our Service on any applicable device owned or controlled by you subject to these terms and conditions.
  • 10.Who can use our Service?
  • 10.1You must not use, or attempt to register on, our Service if you are below 16 years of age.
  • 11.Acceptable use of our Service
  • 11.1You undertake not to do any of the following in connection with the Service:
    • a)breach any applicable law, regulation or code of conduct;
    • b)upload any Content (including links or references to other content), or otherwise behave in a manner, which:
      • is defamatory, threatening, harassing, invasive of privacy, offensive, vulgar, racist, hateful, discriminatory, obscene, pornographic, sexually suggestive, promoting of self-harm, misleading, abusive or deceptive;
      • infringes any intellectual property or other rights of others;
      • involves phishing or scamming or similar; or
      • we otherwise reasonably consider to be inappropriate;
    • c)upload any Content which includes someone else’s personal information (e.g., mobile number) unless that person is 18 years or over and you have obtained that person’s consent or you are the parent/guardian of such person;
    • d)impersonate any person or entity in order to mislead others;
    • e)use the Service to provide a similar service to third parties or otherwise with a view to competing with us;
    • f)use the Service for junk mail, spam, pyramid or similar or fraudulent schemes;
    • g)do anything which may have the effect of disrupting the Service including denial of service attacks, worms, viruses, software bombs or mass mailings;
    • h)do anything which may negatively affect other Users’ enjoyment of the Service;
    • i)gain unauthorised access to any part of the Service or equipment used to provide the Service;
    • j)intercept or modify communications to or from the Service;
    • k)circumvent any security or other features of the Service including features that restrict use or copying of Content; or
    • l)attempt, encourage or assist any of the above.
  • 11.2You undertake to:
    • a)comply with any rules or requirements on our Service;
    • b)promptly comply with any reasonable request or instruction by us in connection with the Service; and
    • c)ensure that any contact or other information which you supply to us is accurate and not misleading and you will tell us if there are any important changes.
  • 12.Your Content
  • 12.1You are responsible for your Content.
  • 12.2You guarantee you have (and will retain) all rights and permissions needed to enable use of your Content as contemplated by the Service and these terms and conditions.
  • 12.3We reserve the right without notice or refund to reject, suspend, alter, remove or delete Content or to disclose to the police or other relevant authorities or to a complainant any Content or behavior if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal offence may have been committed, or where required by law or where requested by the police or other appropriate authorities.
  • 12.4We do not accept responsibility if your Content is misused by others (e.g. if you opt to display your mobile number to others) as this is outside our reasonable control. Don’t upload any Content if you are concerned that it may be misused.
  • 13.Other peoples’ services / advertising / websites
  • 13.1We may display other peoples’ services, advertising and /or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these. You use them at your own risk.
  • 14.Guidance
  • 14.1If we ourselves provide any guidance or other general information on our Service, we do not guarantee that it is accurate or up to date and we do not accept legal responsibility for it. Before acting on such information, you must make your own appropriate and careful enquiries including as to its accuracy and suitability for your purposes. You rely on such information at your own risk.
  • 15.Your account
  • 15.1Unless otherwise specifically stated on our Service, your account is for your personal use only and is non-transferable. You undertake not to allow any other person to use your account. You undertake to take reasonable care to keep your login information confidential and to notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).
  • 16.Payment
  • 16.1Apart from our Free Service, you need to pay or subscribe to use our Service. Payment is in advance. The prices shown on our website include any applicable VAT unless we say otherwise.
  • 16.2You are legally committed to pay your subscription payment once we confirm your order.
  • 16.3If we have mis-priced any part of our Service, we are not obliged to supply the Service at that price provided we notify you. If we do notify you, then you can decide if you want to continue with the Service at the correct price.
  • 16.4Where stated on our Service when you subscribed, your subscription will continue to be auto-renewed for the same subscription period which you signed up to unless you end your subscription before the renewal date by following the instructions on our Service. Ending your subscription does not entitle you to a refund (unless Consumer cooling off rights apply). You authorise us and our payment provider to charge your payment card for the relevant amounts when payments are due in accordance with this agreement.
  • 16.5We may at any time change our subscription prices. The new rate takes effect if you apply for a new subscription after we post the new prices on our Service. For existing subscribers, we will give you notice by email at least one month before any price change takes effect. If you do not accept the new fee, you should end your subscription by following the instructions on our Service. Otherwise the next renewal of your subscription after the one month’s notice will be at the new price.
  • 16.6You must contact us immediately with full details if you dispute any payment.
  • 17.Discount codes
  • 17.1We may offer discount codes from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.
  • 17.2We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
  • 18.Support
  • 18.1We do not supply support except to the extent specifically stated on our Service, as may be varied from time to time.
  • 19.Functioning of our Service
  • 19.1We do not guarantee that the Service will be uninterrupted or error-free. We are entitled, without notice and without liability (a) to suspend the Service for repair, maintenance, improvement or other technical reason and (b) to make changes to the Service.
  • 19.2You acknowledge that technology is not always secure and you accept the risks inherent in use of the Internet or other technology for the purpose of the Service.
  • 20.Ending or suspending this contract
  • 20.1If you are a subscriber, this contract automatically ends if you stop your subscription or it expires. You can stop your subscription at any time by following the instructions on our Service but this doesn’t entitle you to a refund unless you have Consumer “cooling off” rights, explained above
  • 20.2If you a pay a one-off fee or you use our Free Service, then the Service ends after the period we tell you when you sign up.
  • 20.3We are entitled at any time (with or without notice) to end this contract or suspend part or all of our Service or impose restrictions on our Service if:
    • a)we have reason to believe that you have breached our terms and conditions;
    • b)any fees payable by you are unpaid / unjustifiably charged back;
    • c)we think that it is necessary to protect us or others; or
    • d)we are required to do so by law or appropriate authority.
  • If we end the contract, we will refund subscription payments relating to the period after termination.
  • 20.4We are entitled at any time to end this contract at any time without giving reasons by email notice. If so, we will refund in full any fees already paid which relate to the period after termination.
  • 20.5We are entitled at any time end this contract by email notice without refund if we terminate our Service as a whole.
  • 20.6If either of us ends this contract:
    • a)Your right to use our Service is terminated and finders will be unable to contact you.
    • b)Existing rights and liabilities are unaffected.
    • c)All clauses in this contract which are stated or intended to continue after termination will continue to apply.
    • d)You must not attempt to re-register for or continue to use our Service if we have given you notice of termination.
  • 21.Restrictions on our legal responsibility – very important
  • 21.1Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
  • 21.2The following clauses apply only if you are a Consumer:
    • a)As regards any goods we supply, we are under a legal duty to ensure that these are in conformity with the contract. Nothing in our agreement affects your legal rights relating to goods that don’t conform with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.
    • b)We are not responsible for any loss or damage caused by us where:
      • there is no breach of a legal duty owed to you by us or by any of our employees or agents;
      • such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
      • such loss or damage is caused by you, for example by not complying with this agreement; or
      • such loss or damage relates to a business.
    • c)You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).
  • 21.3The following clauses apply only if you are not a Consumer:
    • a)If you are or were a subscriber or paying User, our total aggregate liability of any kind (including our own negligence) is limited to the total fees paid by you to us in connection with our Service.
    • b)In no event (including our own negligence) will we be liable for any:
      • economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
      • loss of goodwill or reputation;
      • special, indirect or consequential losses; or
      • damage to or loss of data
    • (even if we have been advised of the possibility of such losses).
    • c)You will indemnify us against all claims and liabilities directly or indirectly related to your use of the Service and/or breach of this agreement.
    • d)To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
    • e)This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.
  • 22.Intellectual property rights (e.g. copyright)
  • 22.1The intellectual property rights in all material used on or in connection with our Service are owned by us or by our partners. For your personal use only, you may view such material on your device. You must not otherwise use such material including copying, publishing, selling or adapting it or taking extracts from it without our specific prior written consent. You must not misrepresent the ownership or source of such material, for example by changing or removing any legal notices or author attributions.
  • 22.2Just to be clear - you must not collect, scrape, harvest, frame or deep-link to any Content on our Service without our specific prior written consent.
  • 23.Privacy
  • 23.1You acknowledge and agree that we may process your personal information in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.
  • 24.Events outside our control
  • 24.1We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics.
  • 25.Transfer
  • 25.1We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.
  • 26.English law
  • 26.1This contract is under English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law. You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/. Our email address is at the end of this document.
  • 27.General but important stuff
  • 27.1We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated above). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement constitutes any party as agent, employee or representative of the other.
  • 27.2Tagosi offers free replacement of the rectangle stickers if the code fades over time with excessive washing. If this occurs, let us know via the contact page. We just need photographic evidence and for you to pay a postage and package fee of £1.50.
  • 28.Complaints
  • 28.1If you have any complaints, please contact us via the contact details shown below.
  • 29.Company information
  • 29.1Company name: TAGOSI Ltd
  • 29.2Trading name: “TAGOSI”
  • 29.3Country of incorporation: England and Wales.
  • 29.4Registered number: 11652114
  • 29.5Registered office and trading address: 22 Bishop Road, Bournemouth, Dorset BH9 1HB, UK
  • 29.6Contact: Please use our contact form
  • 29.7Other contact information: See our website.
  • 29.8VAT number: GB328 044221

Version number: 01.01

Effective from: 14 - August - 20